Administrator Functions
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Your Password is Not Accepted.
Make sure you are entering a Single User or Administrator password, with uppercase and lowercase letters as you originally input. If you try this repeatedly without success, you can contact MIDSA support to get a temporary username and password to re-register. If this happens, it will not prevent you from getting a report.
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A Screen with Multiple Questions Is Cut Off at the Bottom.
This is a rare problem and is usually caused by an unusual screen resolution. The long-term solution is to change your screen resolution to 1024 x 768 or higher. To save the current assessment:
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You Deem a Question Inappropriate for the Respondent.
This happens most frequently because the respondent has made an earlier error. For example, he thinks he said he never had sex before he was 18 and now he gets questions about his teenage sexual activities. If you judge that he cannot answer accurately, you can skip the question. Enter Ctrl-Alt-S (all held down at…
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The Computer Locks Up in the Middle of the Assessment.
Windows Computers: If the computer stops responding and Ctrl-Alt-L does not bring up the Login window, press the Ctrl-Alt-Delete keys (all at the same time). Afterwards, click the “Task Manager” option. This will open Windows Task Manager, but it will be hidden underneath the assessment window. Make it appear over the assessment window by pressing…
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The following error message appears: “The archive cannot be accepted because it contains invalid data.”
First, check that it is a Completed Assessments.zip and not an authorization file (.auth). If it is the former, email the Completed Assessments file as an attachment to midsa@midsa.us. In your email message, describe the events leading up to the error (what you did, any unusual events such as lights flashing). MIDSA support will create…
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You highlight the completed assessments, but find that the Open button is grayed out. This happens if the Completed Assessments file gets unzipped. This would happen if you wanted to be sure you had the right file and unzipped it to find out.
To fix this problem, look to see if the zipped Completed Assessments is still there. If not, zip the Completed Assessments folder: (for Windows) right-click on the folder, choose “Send to:” then “Compress“; (for Mac) right-click on the folder and choose “Compress“. You should then be able to Import the Completed Assessments zipped file.
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The Administrator cannot find the Completed Assessments file.
The Completed Assessments file is created by the Session Manager and contains completed assessments. To create the file, the Session Manager: Once the Completed Assessments file has been found, follow the steps described in Import Completed Assessments.
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Export authorization refuses to save a file.
If you use MIDSA’s standard file name (“auth file” followed by date) and try to export a second authorization file in the same day, MIDSA refuses to export the authorization file. To avoid this from happening, change the name of the file and follow the directions above.
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Export authorization is grayed out
To create an Export Authorization file, you must have at least one active and authorized Session Manager. To check whether you do, choose View Session Manager List. (To give assessments you must also have authorized Respondents.)
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You cannot find a session manager that you are sure you entered into the system.
Open the Session Manager List from the workspace or from the Session Manager menu. At the top you will see the word “Search.” Click on that box and enter the respondent’s first or last name or username.