A Respondent Does Not Appear in the Respondent list or the Request Report Assistant Will Not Open (it is grayed out)

This may be caused by any of the following:

1. The assessment was given in the Administrator MIDSA but was not terminated.
2. The assessment was given in a remote MIDSA but was not properly imported from the Completed Assessments file provided by the Session Manager.
3. All respondents with completed assessments have been made inactive.

To address these three issues:

1. To check whether the assessment was terminated in this MIDSA, choose Resume Assessment from the Workspace or the Assessment menu in the menu bar. If the respondent appears on the list of assessments, he has not been terminated. Choose him, and when the assessment appears, type in the Ctrl-Alt-L keys (all at the same time) and login. The Assessment Options menu will appear. Choose “End (you want to get a report).“
2. To import completed assessments from the Session Manager’s file, choose Import Completed Assessments from the workspace or Reports menu under the Respondents menu and follow the instructions. You will need a Completed Assessments file from the Session Manager.
3. To make respondents active so you can request a report, choose View Respondent List from the workspace or Edit/View History from the Assessment menu in the menu bar. First, choose the Inactive filter from the drop-down list at the top of the page.

Then, highlight the respondent of choice, choose the Edit button and click on the radio button next to Active.

Finally, choose the Active filter from the drop-down list at the top of the page.

If none of these actions work, contact MIDSA support, who will generate a report for you and email it to you.